FAQ

FAQ

FREQUENTLY ASK QUESTION
Why do I need a professional to clean my carpets?

Professional carpet cleaners will provide a range of techniques and products to treat your carpets. Having your carpets professionally cleaned also lengthens the life of your carpet and creates a better environment for your family.

How do I prepare for carpet cleaning/ tile, slate and timber refresh/ concrete sealing?

Be it any type of cleaning, it is very important for the area to be free from furniture and other household items. We may accommodate removing small items, but if more time is lost in setting the area, we charge you extra.

What type of chemicals/ cleaning products are used in the cleaning process?

Stains are all different. It can be split coffee or wine, sauce, food, soil, ink, paint etc., at A&J Floor Care we assess the stain before using a cleaning product/ chemical. We will keep you well informed in advance of odour or fumes that may come from any product being used in the process.

Do you need to provide any cleaning products?

We at A&J Floor Care come fully equipped with the necessary tools, equipment and products required to complete the job. We do not require any additional products. We will keep you informed about any requirements while confirming your appointment. Please feel free to ask any questions at this time.

Is it ok for kids and pets to be around during the cleaning process?

We use chemicals and cleaning products that are safe for all. However, it is advisable for kids and pets to be away from the cleaning area as there can be accidents and we do not want to see anybody in pain. We generally notify the customer of the stipulated time it may take to complete the job so that you can get organised as well.

How often should I clean my carpets, rugs, mattresses and upholstery?

A lot of dust particles, dead skin, animal hair and other allergens get collected in the fabric of carpets, rugs, mattresses and upholstery. It is advisable to clean these every 6 months on a regular basis if you have kids, pets, suffer from various allergies etc. However, a through clean every year is a should and must for every household.

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